Delivery Information
SHIPPING & MAKING TIMES
| 🎄 For CHRISTMAS DELIVERY please read HERE 🎁 |
All momocreatura jewellery is carefully handcrafted in our studio in London.
We aim to dispatch our orders average of 2-4working days but as most of our jewellery is made to order sometimes it may take longer to be delivered. We will notify you if it will take longer than flowing lead-times unless it's stated in the product page.
Ready to Ship items: Dispatch within 1-2 working days. Cut off time for same day dispatch is 10am (UK time). Orders placed after 10am will be dispatched the next working day. If your order is urgent and need it by certain date, please email info@momocreatura.com to see if we can accommodate your request.
Silver items: Aim to dispatch within 1-7working days after receipt of your order.
Gold Vermeil or Stone Set Silver items: Aim to dispatch within 1- 10 working days after receipt of your order.
Stone Set Gold Vermeil or Solid Gold items: Aim to dispatch within 1-4 weeks after receipt of your order.
Stone set solid gold items: Aim to dispatch within 4-5 weeks after receipt of your order.
If your order is urgent and want to receive by a certain date please contact us before you place an order at info@momocreatura.com to see if we can accommodate this.
UK Delivery
Standard Delivery: Free for Order £120 or more, £4 for Order under £120. Delivery takes around 1-5 working Days after we dispatch your order (Royal Mail Recored Mail or Evri)
This delivery does NOT include protection for lost parcel.
Express Delivery for Weekday arrival: £6 for Order £120 or more, £9 for Order under £120. Delivery takes 1 working day (not including Saturday) after we dispatch your order (Royal Mail Special Delivery).
This delivery includes protection for lost parcel.
Express delivery for Saturday arrival: £9 for Order £120 or more, £11 for Order under £120. Delivery arrives on Saturday (Royal Mail Special Delivery)
This delivery includes protection for lost parcel.
Collect in Studio: Free. We will email you as soon as your order is ready and you can make an appointment for your collection in our studio/showroom in London. If you want to select this delivery option please email to info@momocreatura.com for arranging an collection time.
INTERNATIONAL Delivery
(Please note USA and some countries can take longer due to customs regulations and delays)
EUROPE
Standard Delivery: Free for Order £150 or more, £12 for Order under £150. Delivery takes around 3-8 working Days after we dispatch your order (Royal Mail ‘International Track & Signed’ or 'International tracked’)
This delivery does NOT include protection for lost parcel.
Express Delivery: £25 for Order £150 or more, £35 for Order under £150. Delivery takes 1-4 working Days after we dispatch your order (DHL Express, TNT, UPS, Fedex or DPD)
This delivery includes protection for lost parcel.
USA
Standard Delivery: Free for Order £150 or more, £10 for Order under £150. Delivery takes around 7-14 working Days after we dispatch your order. (Royal Mail ‘International Track & Signed’)
This delivery does NOT include protection for lost parcel.
Express Delivery: £18 for Order £150 or more, £30 for Order under £150. Delivery takes 1-4 working Days after we dispatch your order (DHL Express, TNT, UPS, Fedex or DPD)
This delivery includes protection for lost parcel.
AFRICA
Standard Delivery: Free for Order £150 or more, £12 for Order under £150. Delivery takes around 1-3 weeks after we dispatch your order. (Royal Mail ‘International Track & Signed’)
This delivery does NOT include protection for lost parcel.
Express Delivery: £50 for Order £150 or more, £60 for Order under £150. Delivery takes 1-5 working Days after we dispatch your order (DHL Express, TNT, UPS, Fedex or DPD)
This delivery includes protection for lost parcel.
REST OF WORLD
Standard Delivery: Free for Order £150 or more, £10 for Order under £150. Delivery takes around 5-10 working Days after we dispatch your order (Royal Mail ‘International Track & Signed’ or 'International tracked’)
Express Delivery: £38 for Order £150 or more, £50 for Order under £150. Delivery takes 1-5 working Days after we dispatch your order (DHL, Express, TNT, UPS, Fedex or DPD)
This delivery includes protection for lost parcel.
Customs and Duties
momocreatura products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.
Tracking your Parcel
When your order is shipped, you will receive an email to confirm that your items have been dispatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries. All standard deliveries are not protected for lost, if you would like a protection please choose Express delivery to avoid disappointment. If you are concerned you have not received your parcel please contact us via email at info@momocreatura.com We will do our best to accommodate.
Alternatively, you can contact Royal Mail to find out more
https://personal.help.royalmail.com/app/contact#category-tree-after
PACKAGING
Your jewellery will be sent to you in a black box with momocreatura logo.
Card Payment issue
Please make sure if you entered correct billing address which must be the same address as the card registered address.